Contact View Testimonial Repair

SHIPPING & RETURNS

We at Skark Distribution Ltd strive to offer the best prices, together with good service to provide smooth Internet ordering experience, we have a great understanding with what the consumer actually wants so we cater for their needs giving them great brands, very competitive prices, and fast delivery.

How long does it take for my product to arrive?

If the item is in stock we aim to dispatch the same day. If not then it will be dispatched the following day. Delivery should take up to 5 working days.  Expedited Delivery should take 24 working hours from date of dispatch. We use DHL, FEDEX, DPD, UPS and Royal Mail services for guaranteed next day special delivery.  Please note that certain addresses may take longer due to accessibility.

PLEASE NOTE: For PayPal paid orders if the address is unconfirmed we may not be able to proceed with your order. In this case, we will cancel your order. You will need to confirm your address in your Paypal account, prior to placing another order.

How much does delivery cost?

Skark Enterprises Ltd offers very competitive delivery rates on all the products.

How can I track my goods?

Where applicable, a tracking number is provided in the customer control panel - however, we cannot always provide tracking numbers.

Has my order been dispatched?

The moment an order is printed, the status changes to processing. Once prepared and ready for dispatch, the status is updated to dispatched and a confirmation email is sent.

 

What is the latest time I can order for same day dispatch?

Orders placed on Saturday and Sunday will be processed on the next working day, which would be a Monday. Please note that we do not work on Bank Holidays, orders placed on these days will be processed on next working day. If you require your order to be dispatched on the same day that you placed it, it is advisable to call us to ensure that the item is in stock & that there will be no problems with your order leaving us that day. Our number is 02032896786 If we are unable to take your call kindly leave your name & number &that you require your dispatch to be urgent. We will call you back to confirm if this is possible, depending on the time of day which you call. The average order takes just under a minute to complete online. Just add the product to your basket and away you go.

Has my order been dispatched?

You can check your delivery status through the tracking number that we may provide. However, due to the volume of economy deliveries, please allow a full 7 working days before contacting our customer service center.  All delivery times are proximate and can be delayed due to circumstances outside of our control.

Can I have a different delivery address?

No, you cannot have a different delivery address.  Only Paypal allows you to have the delivery address as a different address than your billing address, you need to manually insert this address in your Paypal account & then select it when prompted. The same applies if you select an old address. We cannot amend the address for you. It is in your security interests to ensure that the address details are up to date in your Paypal account at all times as they are linked with your financial data. Please note that additional security checks might delay your order.

Delivery outside the UK / No VAT

We normally deliver within the UK with a standard rate of  VAT on any purchases. However, a destination which is outside the European Union is TAX (VAT) exempt. TAX (VAT) will be removed in the checkout process.

European Union (EU) business to business customers is entitled to a TAX (VAT) Free purchase if your TAX number is supplied.

Why do I need an account?

The customer account system helps you keep track of all your orders and makes it easier for you to leave reviews, ask for support or track your order.

We do not sell on any information, however, we may share your information with some groups of companies for marketing research reasons, neither do we store your card details due to Security reasons.

How will my information be used?

When you place an order with Skark Distribution you agree for us to collect information about you for us to be able to process your order, the information we need will depend on what you have ordered. Skark Distribution will hold all relevant information regarding your order on file. We might have to share your information with other 3rd party companies such as credit reference agencies and fraud prevention agencies to enable us to process your order. We do not sell your personal information to any other agencies, we may pass on your customer information within the some other group of companies for marketing purposes and contact you by either a phone call, email or text. Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your transaction by clicking submit button. Such data and contact details will be used only to contact you to inquire the reason for not completing the order or promote our other products. You agree to the above and information that you have supplied being shared with the above agencies and for your personal information to be held by Mobilespad and its parent company Skark Distribution Limited

How do I delete /cancel my account?

We are unable to delete accounts as records have to be kept for VAT and accounting purposes. However we will make accounts inactive.